Patride Vendor
Orders in writing, riders dispatched, money where you asked for it
The app your shop takes delivery orders in. An order arrives written down instead of shouted down a phone. A rider is sent to your counter without you finding one. And what you are owed is a running total you can open, not a number worked out on a Friday.
- LPG and cooking-gas dealers
- Supermarkets and grocery shops
- Pharmacies
- Restaurants and kitchens
An illustration of the order queue, not a screenshot.
The problem
The order that exists only in a phone call
Most deliveries in these cities are agreed in a call or a WhatsApp thread. Nothing is written down that both sides can point at, nobody can say where the rider has got to, and the money is settled in cash at the end of the week against somebody’s memory of it.
On the phone
- The order is a conversation. What was agreed is whatever the two of you remember.
- “He is on his way” is the only answer you have when the customer rings again.
- You find a rider yourself, or send whoever happens to be free.
- Cash comes back at the end of the day, and the week is reconciled from memory.
In Patride Vendor
- The order arrives written down — the items, the reference, the area it is going to.
- The customer watches the rider on a map, so they stop ringing you.
- A rider is dispatched to your counter. Finding one is not your job.
- It is paid in the app before collection, and settled to your payout account on your market’s schedule.
Every order
Order, prepare, dispatch, paid
The same four moves on every order, whether it is a cylinder, a shopping list or a prescription.
The order lands
It appears in the queue with what was ordered, where it is going and a countdown to accept. Accept it, or say why you cannot — a line you have run out of and a shop that has closed for the night are not the same thing, and only the reason tells them apart.
You prepare it
Two taps take an order from accepted to ready, which is all the app asks of you while somebody is standing at the counter. The screen is built for one thumb, in sun, on a phone propped by the till.
A rider collects
A rider is sent to the pin you dropped standing in your own shop — the same pin the delivery was priced from. Their name and photo are on the order, with a call and a message button beside them, so sorting out a pickup does not cost you a phone call.
You are paid
The order was paid in the app before the rider left, so there is no cash to chase and nothing to argue at the door. It goes onto your statement with its reference and what you earned on it, and out to your payout account on your market’s settlement schedule.
The app
What is in the app
Ten screens, each one answering a question a shop asks every day.
The order queue
Live orders, an acceptance countdown you cannot miss, and two taps from accepted to ready. Anything you cannot fulfil carries a reason.
Your shelf
What you sell, at the prices you set, with your own photograph of it. Add a line, change a price, take one off — the catalogue picture stands in until you have a better one.
Stock, corrected at the shelf
Plus and minus with large targets and no keyboard, because stock is fixed in a hurry with one hand. Sold out is one tap, and a sold-out line is hidden rather than ordered and refused.
Your pin on the map
Where riders are sent and what delivery is priced from. You set it standing in the shop, so it is the door rather than the street.
The rider, reachable
Their name and photo on the order, and a call or a message in the app. “Where is he” becomes a question you can answer instead of one you are asked.
Earnings
What you are owed right now, and what you earned today, this week or this month. Every figure is built from the ledger’s own postings, not a stored total that drifts.
Where the money goes
A payout account — bank or mobile money, depending on the market. Entered twice, read back to you in full, and changed only with a code, because a wrong digit here is the one mistake nothing tells you about.
The people who work here
Read the shop code across the counter, approve who asks to join, remove anyone who leaves. Staff work the orders. Only the owner sees the money.
Your documents
Photographed from the app, each one showing its own state. A rejected document says why, in the reviewer’s own words, and there is no limit on sending it again.
Featured placement
The one thing here you buy rather than earn: a labelled row on the customer home screen, for a price and a length of time shown before you pay. It does not move you up a search — that is distance, stock and reliability.
Joining
You are not open until a person says so
A shop applies and arrives pending approval. It stays closed to customers until a reviewer at Patride has been through it by hand.
That gate is slower than a sign-up form, and it is the reason a customer trusts a shop name they have never heard of — which makes it worth passing rather than something to hide.
Pending approval
Register the shop
The name on your sign, a number a rider can ring, what you sell, and where you trade from. Drop the pin while you are standing in the shop.
Say what you are licensed for
Each trade is licensed separately, so choose only what you actually sell. Gas dealers also declare which cylinder brands they may refill: only the brand owner may legally refill their own cylinders, and a reviewer will ask to see the licence for every brand you name.
Send the documents
Your business registration, the trading licence for what you sell, an identity document, and a photograph of yourself so the person sending them can be matched to the person on them. Photograph each one in daylight with the whole document in frame.
Wait for a person
A reviewer checks them by hand, usually within a working day. You can keep working in the app while you wait and nothing you have entered is lost — but customers cannot see your shop until the check is done.
What it costs
No listing fee. No monthly charge. A service fee per completed order, set per market.
Nothing to pay in a week where you sell nothing. The fee is a percentage the market’s operator sets and can see — not a number buried in a contract — and it is on the vendor agreement you accept before you open.
Where we are
Multiple markets, each on its own terms
Its own vendors, its own currency and its own delivery pricing. Vendor onboarding runs market by market as each one opens.
Questions
Questions from shops
The ones that come up before applying. The ones that come up afterwards are in help for shops.
What does it cost to sell on Patride?
A platform service fee is taken per completed order, set per market. There is no charge for listing and no monthly fee — if you do not sell, you do not pay.
Do I need my own delivery riders?
No. That is the point of the platform. Patride’s rider network collects from you and delivers, so you can take orders from across the city without buying motorcycles or employing riders.
Who sets my prices?
You do. You list what you charge, the same as you would over the counter, and the customer sees the delivery fee separately.
When do I get paid, and how much?
Orders are paid in the app before the rider collects. Every completed order appears on your statement with its reference and what you earned on it — your price less the platform’s service fee. Delivery is not yours and is not in that figure. The money goes to your payout account, bank or mobile money depending on the market, on that market’s settlement schedule.
How long does approval take?
A reviewer checks your documents by hand, usually within a working day. You can use the app while you wait and nothing you enter is lost, but customers cannot see your shop until the check is done.
Which documents do I need?
Your business registration, the trading licence for what you sell, an identity document, and a photograph of yourself so we can check the person sending the documents is the person on them. Cooking gas needs the licences for that too, including for each cylinder brand you say you can refill. No shop is asked for a document its trade does not require.
Can the people who work for me use the app?
Yes. Staff join with the shop code you read out to them and you approve each one — holding the code is not enough on its own. Staff work the orders. Only the owner sees the money.
What happens when I run out of something?
Mark it sold out, which is one tap on the row. A sold-out line is hidden from customers rather than ordered and then refused, which is the difference between a quiet shelf and a rejected order.
Can I pay to come higher in search?
No. Featured placement is paid and it puts your shop in a labelled row on the customer home screen. Where you come in a search is decided by distance, stock and reliability, and money does not move it.
What if I do not sell any of those things?
Patride also carries repairs, cleaning, errands and beauty, and those trades register in the same place and are onboarded per trade. Start at vendor.patride.com, or write to partners@patride.com with your city and what you do.
How to start
Two ways in, and they are the same shop. Download Patride Vendor and register on your phone, or open vendor.patride.com in this browser if you would rather use a keyboard and a bigger screen. Start on one and finish on the other — it is one account. Either way it is a few steps and a few uploads:
- Your shop, what you sell and where you trade from
- When you are open, and how you work
- Your papers, photographed or uploaded
- Where you want to be paid
A person at Patride reviews it. Once you are approved your shelf is on the customer app in your city — searchable, priced by you, in front of the people already ordering there — and orders land in your queue as they come. Patride Vendor on your phone opens the same shop, so you can start on a laptop and finish on the counter.
Prefer to talk first, or sell something the list above does not cover? Write to partners@patride.com with your business, your city and what you sell. Already registered and stuck on something? Help for shops answers the questions onboarding actually produces, and the contact page lists the other addresses.