Contact
Last updated 14 August 2026
The fastest route for anything about a live order is the Help button on the order in the app — it reaches someone with the order already in front of them, which no email can.
By email
| About | Write to |
|---|---|
| An order, a refund, anything gone wrong | support@patride.com |
| Your personal data — a copy, a correction, deletion | privacy@patride.com |
| Selling through Patride, or driving for us | partners@patride.com |
| A safety concern about a cylinder or a delivery | safety@patride.com |
A gas leak is not an email
If you smell gas: do not use switches, phones or flames near it. Turn the cylinder valve off if you can reach it safely, open the windows, get everyone out, and call your national emergency number from outside. Tell us afterwards.
How long we take
- Live order, through the app: minutes.
- Email about an order: within one working day.
- Data requests: within 30 days, usually sooner.