Delete your account
Last updated 25 August 2026
You can close your Patride account yourself, from any of our apps, and it takes effect immediately. If you have already uninstalled the app, write to us instead and we will do it for you.
From the app
- Open the Patride app you signed in to — customer, vendor or rider.
- Go to Account.
- Scroll to the bottom and tap Close my account.
- Read what is removed and what we have to keep, type CLOSE to confirm, and tap Close my account permanently.
You are signed out of every device straight away. There is no undo.
By email
Write to privacy@patride.com from the email address on your account, or tell us the phone number you sign in with. We will confirm it is you before we do anything — anyone can send an email, and an account that could be closed by a stranger is worse than one that cannot be closed at all.
We answer within 5 working days and complete the closure within 30 days of confirming your identity.
Before you close it
Withdraw any money you are owed. If you are a rider or a shop with earnings not yet paid out, take them first. Closing removes the payout account we send money to, and once it is gone we have no way to reach you with it.
Finish anything in progress. We will not close an account while an order it is part of is still moving — closing then would leave somebody who has already paid with nothing. Complete or cancel it, then close.
What we remove
- Your name, email address and phone number
- Your photo, and any documents you uploaded to verify yourself
- Your payout account details, including any bank or mobile money account and, in Nigeria, your BVN
- For riders: your national ID number, licence number, vehicle registration and emergency contact
- Your saved addresses
- Every device you are signed in on
These are overwritten in place, not hidden. Your name becomes “Deleted account” and your email and phone are replaced with values that cannot be signed in to or delivered to.
What we have to keep, and for how long
A completed delivery is a transaction between three people — a customer, a shop and a rider. One of them leaving does not erase the other two’s records, and in every market we operate in the law requires those records to be kept.
| What | Why | How long |
|---|---|---|
| Completed orders | The shop’s and the rider’s record of work done and paid for, and the evidence behind any dispute | 7 years, with your name removed |
| Invoices and payment records | Tax and accounting obligations in NG, KE, GH, UG and TZ | 7 years |
| Settlement records | Proof of what was paid to a shop or rider, and when | 7 years |
None of these carry your name, email or phone number after closure. They are accounting records, not a profile.
If you come back
Signing up again with the same email or phone number creates a new, empty account. Nothing from the closed one is restored — not your addresses, not your order history, not your rating.
More detail on what we collect and why is in our privacy policy.