Restaurant Operations & Growth Associate
Restaurant Operations & Growth Associate will be responsible for managing orders received through Patride at an assigned restaurant branch, ensuring orders are promptly accepted, prepared, accurately packed, and handed over to delivery riders within the required timeframe
WE ARE HIRING!
Restaurant Operations & Growth Associate
Company: Patride Location: Lagos, Nigeria (specific restaurant branch to be assigned) Employment Type: Full-time Salary: ₦60,000 per month
About Patride
Patride is transforming how people discover businesses, explore menus, compare prices, place orders, and get deliveries. Our platform connects customers with restaurants and other businesses, making it easier to find what they want, get great deals, and enjoy a seamless ordering experience.
We are looking for a proactive, organised, and customer-focused Restaurant Operations & Growth Associate to represent Patride at partner restaurant branches. This role combines restaurant order management, delivery coordination, customer service, and customer acquisition.
Job Summary
The Restaurant Operations & Growth Associate will be responsible for managing orders received through Patride at an assigned restaurant branch, ensuring orders are promptly accepted, prepared, accurately packed, and handed over to delivery riders within the required timeframe.
Beyond daily operations, the successful candidate will actively promote Patride to customers visiting the restaurant, encourage app downloads and registrations, and help drive more orders through the platform.
The ideal candidate must be comfortable working in a fast-paced restaurant environment, communicating effectively with kitchen staff and riders, and engaging customers to turn everyday restaurant visitors into Patride users.
Key Responsibilities
- Restaurant Order Management
Monitor incoming Patride orders on the designated mobile device.
Promptly review and accept orders, confirming item availability and order details.
Communicate orders to kitchen staff immediately to minimize preparation delays.
Track every order from receipt through preparation, packaging, and dispatch.
Ensure orders are prepared and packed within the stipulated timeframe, typically within a few minutes where operationally feasible.
Follow up on delayed orders and communicate issues to the appropriate restaurant personnel.
Verify food items, quantities, special instructions, and other order details before dispatch.
- Order Fulfillment and Rider Coordination
Ensure orders are properly packaged and ready for collection.
Coordinate with delivery riders to facilitate prompt pickups.
Verify the order and rider details before handing over packages.
Ensure each order is handed over to the correct rider.
Maintain clear communication with riders and restaurant staff to minimise waiting times, errors, and delivery delays.
Escalate recurring operational challenges that affect order fulfilment.
- Customer Acquisition and Patride Promotion
Actively introduce Patride to customers visiting the assigned restaurant.
Explain the benefits of the Patride app, including menu exploration, price comparison, convenient ordering, delivery tracking, and access to participating businesses.
Encourage customers to download the app, register, and place their first orders.
Assist interested customers with basic app navigation and the ordering process.
Promote approved campaigns, offers, and referral initiatives.
Identify opportunities to convert walk-in customers into repeat Patride users.
Help increase the number of customers and orders generated through the assigned restaurant branch.
- Customer Service and Relationship Management
Provide friendly, professional, and helpful service to restaurant customers.
Build positive working relationships with restaurant management, kitchen staff, delivery riders, and Patride customers.
Respond to order-related enquiries and complaints professionally.
Resolve routine operational issues promptly and escalate complex issues when necessary.
Represent Patride positively and maintain professional conduct at all times.
- Reporting and Operational Compliance
Maintain accurate records of orders received, accepted, fulfilled, delayed, and handed over to riders.
Monitor order processing times and identify bottlenecks.
Keep the designated mobile device charged, connected, and ready for use.
Report operational challenges, customer feedback, and growth opportunities to the Patride team.
Track customer acquisition activities and report app registrations or orders generated through promotional efforts where measurable.
Follow Patride's operational guidelines and service standards.
Requirements and Qualifications
Minimum of SSCE; OND or higher qualification is an advantage.
Experience in restaurant operations, hospitality, food service, dispatch coordination, sales, or customer service is an advantage.
Excellent verbal communication and interpersonal skills.
Strong customer service and relationship-building abilities.
Comfortable using smartphones and mobile applications.
Good organizational skills, attention to detail, and time management.
Ability to multitask and work effectively in a busy environment.
A proactive, trustworthy, punctual, and results-oriented attitude.
Willingness to engage customers, promote an app, and support business growth.
Ability to work collaboratively with restaurant staff, riders, and the Patride team.
Key Performance Indicators (KPIs)
Performance will be assessed using the following measures:
Order processing: Prompt acceptance and communication of incoming orders.
Preparation and fulfillment: Percentage of orders ready within the agreed timeframe.
Order accuracy: Minimizing packing errors and incorrect handovers.
Rider coordination: Timely handover of orders to the correct delivery riders.
Customer satisfaction: Professional service and effective handling of enquiries.
Customer acquisition: Number of customers introduced to Patride and successful app registrations.
Sales growth: Contribution to increased Patride orders from the assigned branch.
Reporting and compliance: Accurate reporting and adherence to operating procedures.
What We Offer
A monthly salary of ₦60,000.
An opportunity to work with a growing technology-driven company.
Hands-on experience in restaurant operations, logistics, customer acquisition, and digital commerce.
The opportunity to contribute directly to Patride's expansion and success.
Ideal Candidate
The ideal candidate is energetic, reliable, well-organized, and customer-oriented. They understand that excellent service means getting orders out quickly and accurately while creating a positive experience for both restaurant customers and delivery riders.
They must also be confident approaching customers, explaining Patride's benefits, and encouraging them to use the platform.
This is a hands-on role for someone who can manage daily restaurant operations while helping Patride grow its customer base.
How to Apply
Interested candidates should within the careers page of Patride or send their application entry to tech@patride.com
Email: Tech@patride.com Email subject: Application – Restaurant Operations & Growth Associate
Please include your current location, relevant experience, and contact details.
Join Patride and help us make ordering and delivery faster, easier, and more convenient!