Answer

We have a wide range of fabulous products to choose from.

Tip 1: If you're looking for a specific product, use the keyword search box located at the top of the site. Simply type what you are looking for, and prepare to be amazed!

Tip 2: If you want to explore a category of products, use the Shop Categories in the upper menu, and navigate through your favorite categories where we'll feature the best products in each.

Answer

Return Policy for Women’s Products – Sanitary Pads & More

At Patride, we prioritize hygiene, quality, and customer satisfaction. While we understand that needs may change, we also ensure that our products meet the highest safety and hygiene standards. Please review our return policy below.

Return & Refund Policy

1. Hygiene Products (Sanitary Pads, Intimate Care, etc.) – Due to the nature of these products, we are unable to accept returns or exchanges once the packaging is opened. If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery for a replacement or refund.

2. Unopened Products – If your item is unused, unopened, and in its original packaging, you may request a return within 15 days of purchase. Once we receive the returned product, a refund will be processed to your original payment method.

3. Damaged or Incorrect Items – If you receive a faulty or incorrect item, please email us at support@patride.com with your order details and a picture of the issue. We will arrange a replacement or full refund at no extra cost.

4. Refunds Processing Time – Approved refunds will be processed within 5-7 business days after we receive the returned item.

5. Non-Returnable Items – For health and safety reasons, opened sanitary products, intimate hygiene items, and personal care goods are not eligible for return unless there is a defect or issue caused during shipment.

How to Initiate a Return?

• Email us at support@patride.com

•  or call  +91 7649023019  within the specified return window.

• Provide your order number, reason for return, and a picture (if applicable).

• Our team will guide you through the return process smoothly.

We strive to provide quality products and exceptional service. If you have any concerns, we're here to help!

Answer

In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.

Answer

There are a few certain scenarios where it is difficult for us to support returns:

1. Return request is made outside the specified time frame, of 15 days from delivery.
2. Product is used, damaged, or is not in the same condition as you received it.
3. Specific categories like innerwear, lingerie, socks and clothing freebies etc.
4. Defective products which are covered under the manufacturer's warranty.
5. Any consumable item which has been used or installed.
6. Products with tampered or missing serial numbers.
7. Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories.
8. Fragile items, hygiene related items.

Answer

The items that can not be returned are:

Clearance items clearly marked as such and displaying a No-Return Policy

When the offer notes states so specifically are items that cannot be returned.

Items that fall into the below product types-

• Underwear
• Lingerie
• Socks
• Software
• Music albums
• Books
• Swimwear
• Beauty & Fragrances
• Hosiery

Also, any consumable items that are used or installed cannot be returned. As outlined in consumer Protection Rights and concerning section on non-returnable items